REFUND & RETURNS POLICY
RETURNS & EXCHANGES
Online purchases
You can initiate a return or exchange for products purchased from our website within 30 days of the purchase date. The product must be in its original condition, with all accessories and packaging.
In-store purchases
- Please visit the store where you made the purchase to initiate the return process.
- Ensure you bring the product, the original receipt, and any accessories or packaging.
Return process
Online purchases
- Contact our customer support team at [customer support email/phone number] to initiate the return process.
- Provide your order number and a detailed reason for the return.
- Our team will guide you through the return process, including shipping instructions and any required documentation.
- Please visit the store where you made the purchase to initiate the return process.
- Ensure you bring the product, the original receipt, and any accessories or packaging.
In-store purchases
- Refunds for in-store purchases will be processed according to the store’s refund policies. Please consult in-store staff for details.
Non-refundable and Final Sale Items
Certain items are non-refundable or considered final sale, including but not limited to:
- Opened software, digital downloads, or consumable products.
- Products with physical damage or missing parts not due to our error.
Shipping Costs
Online Purchases
- Shipping costs for returning items are the customer’s responsibility, unless the return is due to our error.
In-Store Purchases
- For in-store purchases, shipping costs do not apply.
Damaged or Defective Products
If you receive a damaged or defective product, please get in touch with our customer support team within five days. We will provide instructions for returning the product and arranging a replacement or refund.
Contact Us
If you have any questions or concerns about our Returns and Refunds Policy, please contact us at customerservice@vernte.com.
We strive to make your shopping experience with Vernte Technologies as smooth and satisfying as possible. Thank you for choosing our products.